Design for Serviceability includes the following three phases; System Install, Corrective Maintenance, and PM.
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System Install and Configuration; Can Include all of , or a subset of the below.
- Pre-Install
- Pre-install involves site preparation for the product. It can be as complex as room build or modification, including utilities, clearance accessibility.
- Specifications
- Pre-Install manual
- Training
- Mechanical Install
- Mechanical Install is the physical installation of the product. It can be as simple as a phone installation, or as complex as a rigger required movement of heavy subsystems.
- Utility hook up if applicable.
- Electrical Install
- Electrical install is broken out from Mechanical because of it criticality to system reliability.
- Software and Configuration
- Installation of software and any configuration, calibration, characterizations or adjustment that are needed
- Customer Handover
- Customer Handover involves any training, paperwork signoff and cleaning of site.
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PM; There are several methods used to avoid downtime.
- Periodic
- Preventive
- Designed to avoid downtime with penalties involved
- Condition Based
- Indicators are monitored with actin taken when parameters are met
- Usage Based
- Some kind of counter is designed into the equipment or process, and monitored
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Corrective Maintenance: more commonly referred to as troubleshooting.
- Detect
- Detect the equipment or process is out of spec.
- Diagnose
- Diagnose to corrective action
- Correct
- Perform corrective action
- Verify
- Verify that the equipment or process is back in spec
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Warranty standards; cost of warranty to the business.
- Data collection
- Cost data is gathered to determine cost and reliability
- Determination of standard
- How much to charge to warranty
