Design for Serviceability includes the following three phases; System Install, Corrective Maintenance, and PM.

• System Install and Configuration; Can Include all of , or a subset of the below.

  • Pre-Install
    • Pre-install involves site preparation for the product. It can be as complex as room build or modification, including utilities, clearance accessibility.
      • Specifications
      • Pre-Install manual
      • Training
  • Mechanical Install
    • Mechanical Install is the physical installation of the product. It can be as simple as a phone installation, or as complex as a rigger required movement of heavy subsystems.
    • Utility hook up if applicable.
  • Electrical Install
    • Electrical install is broken out from Mechanical because of it criticality to system reliability.
  • Software and Configuration
    • Installation of software and any configuration, calibration, characterizations or adjustment that are needed
  • Customer Handover
    • Customer Handover involves any training, paperwork signoff and cleaning of site.

• PM; There are several methods used to avoid downtime.

  • Periodic
    • Time based
  • Preventive
    • Designed to avoid downtime with penalties involved
  • Condition Based
    • Indicators are monitored with actin taken when parameters are met
  • Usage Based
    • Some kind of counter is designed into the equipment or process, and monitored

• Corrective Maintenance: more commonly referred to as troubleshooting.

  • Detect
    • Detect the equipment or process is out of spec.
  • Diagnose
    • Diagnose to corrective action
  • Correct
    • Perform corrective action
  • Verify
    • Verify that the equipment or process is back in spec

• Warranty standards; cost of warranty to the business.

  • Data collection
    • Cost data is gathered to determine cost and reliability
  • Determination of standard
    • How much to charge to warranty